Communication In Health Services
Background
Throughout the life cycle range, the real human conduct from the beginning of human communication is still
inside the mother's womb, then born to the near death or death. Therefore, communication can not be separated from the living individuals. Communication is also very important for individuals in interaction. Sometimes individuals feel the communication becomes ineffective due to errors in interpreting the message received. This is because every human being has limitations in examining communications submitted. An error in interpreting the message could be caused by the perception that different.
Problems
Patient complaints resulting from poor communication from medical staff. Patient and family complaints against the quality of nursing care provided by nurses or dissatisfaction of patients and families of nursing actions provided the nurses, for example, nurses give medicines, post infusion, wound care.
- Illustrations of performance problems
Nurses changing the wound dressing without informing the patient in advance what action will be taken. The nurse in wound treatment left the patient to retrieve equipment left behind. When the nurse opened the plasters and bandages and wounds, causing pain and the patient was asked to nurse it slowly took off the bandage wounds, but the nurse did not respond to what patients say. During the wound-care nurses do, the nurse did not communicate with the patient until complete wound care measures.
Causes
Patients often complain because of lack of communication and the ability to provide nursing care from health workers to patients that can cause in satisfaction for patients and families. Another problem is the lack of information from health workers about the disease being experienced by patients who have an impact on the patient's ignorance about health conditions. Sometimes the health workers did not understand the message the patient, so patients become angry and not come back to visit the health service. The problem that often occurs is the difference schools of opinion among labor or for any errors perceive received information that resulted in conflict between the health personnel.
Impact
If the communication and quality of care that is not good continually ongoing dissatisfaction can result in both of patients and health personnel. Lack satisfaction conditions will impact on the low quality of services provided by health personnel, and the flight of patients to other health institutions that can provide satisfaction.
Handling problems
To avoid the low quality of services provided by medical personnel (nurses) and loss of patients or customers to other places due to poor communication then it would be very wise and appropriate, if an institution's health services can improve quality of service. One form is to enhance good communication skills and appropriate for the nurse. The ability to communicate well can be achieved by providing training on therapeutic communication.
Assessment solutions
Nursing service quality greatly affect the quality of health services, even become one of the determinants of health service institutions image (hospital) in the eyes of society. This happens because nursing is a professional group with the largest number, at the front and closest to the suffering of others, pain, misery experienced by the community. One indicator of quality of nursing care is patient satisfaction.
Caring nurse behavior to guarantee quality care whether what is not. If the nurse as a professional group that works for 24 hours in the hospital more emphasis on caring as a central and dominant aspect of his ministry is undeniable that the nurse will make a big difference between caring and curing. Caring is expected in nursing was a behavioral-based treatment of several aspects including:
- Human altruistic (priority of human values)
- Instill trust-hope
- Develop a sensitivity to self and other person
- Development assistance and the relationship of trust
- Improving and received expressions of positive feelings and negative
- Systematic approach to problem solving methods
- Development of education and knowledge interpersonal
- Increasing support, protection of mental, physical, social, cultural and spiritual environment
- Glad to help human needs
- Appreciating the power of existential-phenomenological
Proposal for Evaluation
Assessment methods that can be done is by the assessor Notes anecdotal writing a description of the advantages and disadvantages, including personnel performance, teamwork and knowledge of the job. Appraiser provides time for observation.
